Frequently Asked Questions

All Sales are final.  We do not honor exchanges or refunds.

We can be reached by email at customerservice@iconhaircolletionbykarenhuger.com 24×7


Shipping and billing address must match. An email will be sent confirming your order was successful.  If you do not receive an order confirmation via email, this maybe an indicator that your order was incomplete.

Typically, the hair last for a year when properly cared for. If hair is chemically dyed it last 7-9 months.

You will receive your product 5-7 business days after the order is processed, orders are processed within 24-48 hours not including weekends.

Icon Hair Collection is 100% human hair.

We recommend simply co-wash (conditioning only) the hair and allowing it to air dry before installation. Weekly washing is recommended allowing hair to air dry. Use of heat should be kept to a minimum. We recommend the use of heat protectant when styling the hair with flat irons, curlers etc.

If you are installing anything over 18″, we recommend buying 3-4 bundles for a full head of extensions.

$13.00 for shipping

Currently we do not ship internationally.